Returns & Refund Policy

We want you to be completely satisfied with your Metavia purchase. If you're not, we've got you covered.

Last Updated · August 27th 2026

90 days. No questions asked.

Questions? help@metaviahealth.com

90-Day Money-Back Guarantee

Try Metavia for 90 days on your first order. If you're not feeling the difference, email us within 90 days of delivery for a full refund of the product price of your first order, even if the bottles are empty when they come back to us. No questions asked.

How to Start a Return

Email help@metaviahealth.com with your order number and the reason for your return. Our team will respond within 1-2 business days with return instructions.

Please do not ship items back without contacting us first. We'll confirm the return address and walk you through the process.

Refunds

Once your return is initiated, your refund will be issued to the original payment method within 5-7 business days after we receive the returned item. You'll get an email confirmation when the refund is processed.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement at no additional cost, or issue a full refund. Your choice.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If the product arrived damaged or we made an error on your order, we'll cover return shipping.

Subscription Orders

You can cancel your Subscribe & Save subscription anytime by logging into your account at metaviahealth.com, or emailing help@metaviahealth.com.

Cancellations take effect immediately. No future charges, no fees, no questions.

Unwanted subscription charges: If you're charged for a subscription shipment you didn't want, email us within 14 days of that charge and we'll issue a refund for that shipment. Standard return policy above applies.

Skipping or changing shipments: To skip a shipment or change your delivery frequency, log into your account or email us and we'll handle it.

Before Starting a Chargeback

If there's an issue with your order, please reach out to us first at help@metaviahealth.com. We respond within 1-2 business days and resolve nearly every issue faster than your bank can. Starting a chargeback before contacting us slows down the resolution for both of us.

Contact

Email: help@metaviahealth.com

Address: HoneyGummies LLC (doing business as Metavia), 133 Ivanhoe Dr, Paramus, NJ 07652

For any refund, return, or subscription questions, reach out anytime. We're happy to help.