Shipping & Delivery

We aim to deliver your Metavia order reliably, with clear processing times, delivery estimates, and tracking updates.

Last Updated · August 27th 2026

Reliable shipping. Clear tracking.

Questions? help@metaviahealth.com

About This Shipping Policy

At Metavia, we aim to deliver your products reliably. This Shipping Policy explains our processing times, delivery estimates, shipping costs, and what to do if an issue comes up with your order.

Processing Time

Orders are processed and shipped within one business day, Monday through Friday, excluding United States federal holidays.

You will receive a confirmation email when your order ships. This email will include your tracking number and carrier information.

Estimated Delivery Times

Delivery estimates begin after your order has shipped, not when the order is placed.

Domestic United States: 5-11 business days

International (Canada, United Kingdom, Australia, and New Zealand): 5-11 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on carrier performance, destination, weather, holidays, customs processing for international orders, and other circumstances outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on your destination, the weight of your order, and the shipping method selected.

Free shipping is available on qualifying orders when displayed at checkout.

Order Tracking

Once your order ships, we will email you a tracking number. You can use that tracking number on the carrier's website to follow the delivery progress of your package.

If you do not receive your tracking email, check your spam or promotions folder first.

If you still cannot find it, email help@metaviahealth.com with your order number and we will resend your tracking information.

Shipping Carriers

We ship using USPS, UPS, FedEx, and DHL for international shipments, depending on your destination and the shipping service selected.

The carrier assigned to your order will be shown in your shipping confirmation email.

Address Accuracy

Please carefully review your shipping address before completing checkout. We ship your order to the address you provide.

• We are not responsible for packages shipped to an incorrect address entered by the customer.
• If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.
• Changes to a shipping address may not be possible after an order has entered processing.

Contact us immediately at help@metaviahealth.com if you need to update your delivery address.

PO Boxes and APO/FPO addresses: We can ship to these addresses using USPS. Delivery may take longer than standard delivery estimates.

Lost or Stolen Packages

If your tracking information shows "Delivered" but you have not received your package:

• Check with neighbors, household members, your building's mailroom, or front desk.
• Contact the shipping carrier directly to file a claim. The carrier may have additional tools to locate the package.
• Wait 48 hours because packages are occasionally marked as delivered before they physically arrive.

If your package is still missing after completing these steps, email help@metaviahealth.com with your order number. We will work with you to resolve the issue.

For a package lost in transit without a "Delivered" status after the expected delivery period, contact us and we will file a claim with the carrier and either reship or refund your order.

International Orders

We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand.

Customs, duties, and taxes: International shipments may be subject to import duties, VAT, GST, customs charges, or similar fees imposed by the destination country. These charges are the customer's responsibility and are not included in the shipping cost displayed at checkout.

Contact your local customs authority for an estimate before placing your order.

Customs delays: International shipments may be delayed during customs inspection or clearance. Customs processing is outside our control, so please allow additional delivery time.

Refused or unclaimed packages: If you refuse delivery or do not pay applicable customs charges, the package may be returned to us or destroyed by the carrier or customs authority.

If the package is returned to us, we will refund the product cost minus the original shipping cost and any return fees charged to us.

Product restrictions: Some countries restrict or prohibit certain dietary supplement ingredients. Customers are responsible for confirming that Metavia can legally be imported into their destination country.

We are not responsible for orders delayed, rejected, or seized by customs because of local product restrictions.

International returns: International return shipping is the customer's responsibility and may be expensive. Contact us before returning an international order so we can discuss the available options.

Holiday and Peak Season Delays

During major holidays, including Thanksgiving, Christmas, and New Year's, as well as other peak shopping periods, shipping carriers may experience delays that extend delivery estimates by several days.

We will continue to process your order as quickly as possible, but delivery may take longer than usual during these periods.

Weather and Carrier Delays

Severe weather, natural disasters, pandemics, labor disputes, carrier interruptions, or other events outside our control may delay the shipment or delivery of your order.

We will communicate with you when we become aware of a significant issue affecting your delivery.

Delayed Orders and Your Rights

If we cannot ship your order within 30 days of your purchase, we will email you with an updated estimated shipping date and offer you the option to:

• Agree to the updated shipping estimate.
• Cancel your order and receive a full refund.

You will always have the right to cancel a significantly delayed order and receive a full refund.

Damaged Packages

If your package arrives visibly damaged:

• Take clear photos of the exterior damage before opening the package whenever possible.
• If the product inside is damaged, email us within seven days of delivery with your order number and photographs.
• We will send a replacement or issue a refund. The choice is yours.

Email your information to help@metaviahealth.com. Please see our Refund Policy for complete details.

Contact Us

For shipping questions, delivery issues, tracking assistance, or order updates, contact us using the details below.

Email: help@metaviahealth.com

Address: HoneyGummies LLC (doing business as Metavia), 133 Ivanhoe Dr, Paramus, NJ 07652

We respond to shipping inquiries within 1-2 business days.